During the checkout process, you will be prompted to upload a file or photo of your valid prescription. Please note that we are unable to fill prescriptions for bifocal or progressive lenses.

To create your new lenses, we also require your pupillary distance (PD), which is the distance between the centers of each of your eyes. If your prescription does not include your PD, you can easily take a photo of yourself at home and email it to us, following these directions. We would be happy to measure it for you. Providing your PD ensures that your glasses are perfectly customized for you.

To avoid any delays, please email us a photo or your PD as soon as possible, as this information is essential for creating your perfect pair of glasses, at helpme@roshambo.com.

We offer add-ons to enhance your lenses, including a scratch-resistant coating, which features a one-year, one-time replacement guarantee, or blue light blocking technology, beneficial for those who frequently use screens.

When selecting clear lenses, please choose only one option from the Rad, Radder, and Raddest tiers.
Note, the one-year, one time replacement guarantee is included at no additional cost for tinted, polarized or transitioning lenses.

Stronger prescriptions (sphere power > +/- 6.00 or cylinder power > +/- 2.00) require custom manufacturing and a $50 processing fee. Our system will indicate if this applies when you enter your prescription in the drop down fields. You can also email your prescription to helpme@roshambobaby.com for assistance.

We’re committed to making sure your glasses match your prescription perfectly. If there's any discrepancy, we will gladly fix it at no cost to you.

For extra peace of mind—especially for babies and young kids—we suggest having your local optician double-check the lenses. Many offer this service at no cost. While we have an excellent accuracy record, a quick check can be reassuring.

All our glasses come with a 1-year replacement guarantee for frame damage. If they break, we’ll send you a new pair, all you’ll pay is shipping. Our transitioning and tinted/polarized prescription lenses also include a one-time, 1-year scratch replacement warranty. Clear lenses don’t come with this automatically, but you can easily add it when customizing your order. You’ll see plenty of options to build the perfect pair.

We typically ship your glasses within 7–10 business days—often even sooner! And if, for any reason, we can’t fill your prescription, we’ll let you know right away and issue a full refund.